Shipping terms:
Our company undertakes to ship your parcel the same day if your order is placed before 2 p.m. (excluding weekends and public holidays).
Your parcel will be handed to the carrier of your choice for delivery the next day with Chronopost, within 48 hours with Colissimo, within 3 days with GLS and 4 days by tracked letter. For international shipments, delivery takes 10 days by Relais Colis pickup point and 6 days by Ecopli (untracked). You can at any time track your parcel online using the tracking number that will be sent to you by email at the time of shipment or that is visible in your customer account (except for Ecopli shipments, which are not tracked).
Our company ensures delivery to your shipping address. In the event of breakage or a delivery problem, you must contact our customer service immediately by email or SMS using the details provided in the customer service link. We also invite you to read our general terms and conditions of sale.
You may also exercise your right of withdrawal within a period of 14 days at any time. To do so, please read the terms of our satisfaction guarantee or money-back policy by clicking the following link: https://www.spi-discount.net/en/content/17-satisfait-ou-rembourse-pendant-14-jours
Tracking your parcel:
Below you will find the different links to track your parcel according to the shipping method you selected.
By Tracked Letter / Lettre Max: http://www.csuivi.courrier.laposte.fr/suivi
By Colissimo: http://www.colissimo.fr/portail_colissimo/suivre.do?language=fr_FR
By GLS: https://gls-group.eu/FR/fr/suivi-colis
By Happy-Post (Europe): http://www.happy-post.com/envoyer-colis/expedition/step1/ (Please note: the postal code to enter is the sender's: 83190)
By international parcel (outside Europe): http://www.colissimo.fr/portail_colissimo/suivre.do?language=fr_FR