By law, you benefit from a 14-day withdrawal period
If the item you ordered does not suit you or you are not satisfied with your purchase, the law allows you to return the parcel to us within 14 days of receiving your order.
Return conditions:
- The item must be in new condition, in its original box (which must not itself serve as the shipping package)
- The return parcel must be sturdy and the item well protected so that it does not arrive damaged at our premises
- The purchase invoice must be enclosed
How to proceed:
- Log in to your account (click here) or fill in the withdrawal form included in the terms and conditions of sale
- Go to your order history and select the order concerned
- Select the item(s) concerned
- Send the items back to the address given in our general terms and conditions of sale
Returns that do not comply with these rules will be refused
The refund will be made within 14 days of receipt of your parcel at our premises.
Payment by check: refund by check within 2 to 3 business days. Payment by bank transfer: refund by bank transfer within 4 to 5 business days. Payment by PayPal: immediate refund by PayPal. Payment by bank card: your card will be credited within 8 to 10 days, depending on the bank.