Shipping and returns
Shipping your parcel
Parcels are generally shipped within 2 days of receipt of payment. They are shipped via UPS with a tracking number and delivered without signature. Parcels can also be shipped via UPS Extra and delivered against signature. Please contact us before choosing this delivery method, as it entails additional fees. Whichever delivery method you choose, we will send you a link to track your parcel online.
Shipping fees include handling and packing fees as well as postage. Handling fees are fixed, while transport fees vary according to the total weight of the parcel. We recommend that you group all of your items into a single order. We cannot combine two orders placed separately, and shipping fees apply to each of them. Your parcel is shipped at your own risk, but particular care is taken with fragile items.
Box sizes are appropriate and your items are properly protected.