{"id":237,"date":"2015-02-13T16:10:29","date_gmt":"2015-02-13T15:10:29","guid":{"rendered":"https:\/\/www.spi-discount.net\/blog\/?p=237"},"modified":"2017-12-08T16:35:26","modified_gmt":"2017-12-08T15:35:26","slug":"faq","status":"publish","type":"post","link":"https:\/\/www.spi-discount.net\/blog\/faq\/","title":{"rendered":"Questions fr\u00e9quentes &#8211; FAQ"},"content":{"rendered":"<h2>Foire aux questions :<\/h2>\n<p><a href=\"#destination1\">Comment cr\u00e9er un compte particulier ou professionnel ?<\/a><br \/>\n<a href=\"#destination2\">Comment trouver un produit sur le site ?<\/a><br \/>\n<a href=\"#destination3\">Comment commander sur le site ?<\/a><br \/>\n<a href=\"#destination4\">Comment utiliser un code promo pour ma commande ?<\/a><br \/>\n<a href=\"#destination5\">Comment se passe la livraison ?<\/a><br \/>\n<a href=\"#destination6\">Dans quels pays livrez vous ?<\/a><br \/>\n<a href=\"#destination7\">Les modes de r\u00e9glement<\/a><br \/>\n<a href=\"#destination8\">Comment retourner un produit ?<\/a><br \/>\n<a href=\"#destination9\">Comment contacter le service client ?<\/a><\/p>\n<h3 id=\"destination1\">Comment cr\u00e9er un compte particulier ou professionnel ?<\/h3>\n<p><span style=\"text-decoration: underline;\">Compte particulier :<\/span> Pour cr\u00e9er un compte pour particulier cliquez sur \u00ab\u00a0<a href=\"https:\/\/www.spi-discount.net\/fr\/authentification?back=my-account.php\">mon compte<\/a>\u00a0\u00bb ou en suivant simplement les \u00e9tapes lors d&rsquo;une premi\u00e8re commande en cliquant sur \u00ab\u00a0commande\u00a0\u00bb.<\/p>\n<p><span style=\"text-decoration: underline;\">Compte professionnel :<\/span> Pour cr\u00e9er un compte professionnel la d\u00e9marche est identique, cependant vous devez obligatoirement saisir votre num\u00e9ro de siret (14 chiffres) dans la case correspondante pr\u00e9sente\u00a0dans le formulaire. \u00a0Les tarifs seront ensuite remis\u00e9s et\u00a0affich\u00e9s hors taxes.<\/p>\n<h3 id=\"destination2\">Comment trouver un produit sur le site ?<\/h3>\n<p>Pour trouver facilement un produit sur le site vous pouvez taper votre produit dans la case recherche en haut de page \u00e0 gauche. Vous pouvez aussi utiliser le menu horizontal et le menu vertical.<\/p>\n<h3 id=\"destination3\">Comment commander sur le site ?<\/h3>\n<p>Pour commander sur le site vous devez simplement ajouter les articles souhait\u00e9s au panier, puis cliquer sur commander dans le r\u00e9capitulatif du panier, vous serez ensuite amen\u00e9(e) \u00e0 choisir le mode de transport ainsi que le mode de paiement.<\/p>\n<h3 id=\"destination4\">Comment utiliser un code promo pour ma commande ?<\/h3>\n<p>Pour utiliser un code promo rendez vous sur le r\u00e9capitulatif de votre panier, puis dans la case \u00ab\u00a0code\u00a0\u00bb saisissez le bon de r\u00e9duction puis cliquez sur OK.<\/p>\n<h3 id=\"destination5\">Comment se passe la livraison ?<\/h3>\n<p>Tous les articles command\u00e9s sur le site avant 14h sont exp\u00e9di\u00e9s le jour m\u00eame, les commandes pass\u00e9es apr\u00e8s 14h sont exp\u00e9di\u00e9es le lendemain matin.<\/p>\n<p><span style=\"text-decoration: underline;\">Il existe plusieurs modes de livraison :<\/span><\/p>\n<ul>\n<li>Ecopli (pour les petits articles, sans suivi ni\u00a0date de livraison)<\/li>\n<li>Lettre suivie (Avec num\u00e9ro de suivi, livraison sous 72h non certifi\u00e9e)<\/li>\n<li>Colissimo (Avec num\u00e9ro de suivi, livraison certifi\u00e9e sous 72h)<\/li>\n<li>GLS (Avec num\u00e9ro de suivi, livraison certifi\u00e9e sous 72h)<\/li>\n<li>Chronopost (Avec num\u00e9ro de suivi, livraison le lendemain avant 18h)<\/li>\n<\/ul>\n<h3 id=\"destination6\">Dans quels pays livrez vous ?<\/h3>\n<p>Nous livrons dans le monde entier, tous nos stocks sont exp\u00e9di\u00e9s de France, Ollioules,\u00a0var (83)<\/p>\n<p><span style=\"text-decoration: underline;\">Attention : <\/span><\/p>\n<ul>\n<li>Les bouteilles de gaz et briquets sont interdits dans le traffic a\u00e9rien \u00e0 destination des Dom-Tom<\/li>\n<li>V\u00e9rifier que les articles command\u00e9s sont autoris\u00e9s dans le pays de destination<\/li>\n<\/ul>\n<h3 id=\"destination7\">Les modes de r\u00e8glement<\/h3>\n<p>Les modes de r\u00e8glement sont carte bancaire avec 3d s\u00e9cure, Paypal, ch\u00e8que ou virement bancaire.<\/p>\n<h3 id=\"destination8\">Comment retourner un produit ?<\/h3>\n<p>Pour retourner un article vous devez suivre imp\u00e9rativement la proc\u00e9dure de retour en cliquant sur le lien suivant : <a href=\"https:\/\/www.spi-discount.net\/fr\/content\/10-service-client\">proc\u00e9dure de retour<\/a><\/p>\n<h3 id=\"destination9\">Comment contacter le service clients ?<\/h3>\n<ul>\n<li>Par t\u00e9l\u00e9phone au : 04.94.63.89.06<\/li>\n<li>Par texto : 06.28.93.12.96<\/li>\n<li>Par mail : contact(at)spi-discount.net<\/li>\n<li>Par courrier : SPi D CLiC , 1970 RN8 , 83190 OLLIOULES<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Foire aux questions : Comment cr\u00e9er un compte particulier ou professionnel ? Comment trouver un produit sur le site ? Comment commander sur le site ? Comment utiliser un code promo pour ma commande ? Comment se passe la livraison ? Dans quels pays livrez vous ? Les modes de r\u00e9glement Comment retourner un produit [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":250,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,3],"tags":[],"class_list":["post-237","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites","category-astuces"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Questions fr\u00e9quentes - FAQ - Blog SPI Discount<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Questions fr\u00e9quentes - FAQ - Blog SPI Discount\" \/>\n<meta property=\"og:description\" content=\"Foire aux questions : Comment cr\u00e9er un compte particulier ou professionnel ? 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